How to Cancel a Registration on Enrichment.kids

How to Cancel a Registration on Enrichment.kids

At Enrichment.kids, we understand that plans can change, and you might need to cancel a registration for a camp or activity. While we strive to make our registration process as straightforward as purchasing items from an e-commerce site, we acknowledge that cancellations can be a bit more involved due to the diverse cancellation policies of our providers. This guide will walk you through the steps to request a cancellation for an activity.

Step-by-Step Cancellation Process

Step 1: Accessing Your Dashboard

  • Log in to your Enrichment.kids account.
  • Navigate to your dashboard where you manage your children’s activities.

The Enrichment.kids Parent Dashboard

Step 2: Initiating Cancellation

  • Locate the activity you wish to cancel.
  • Click on the three dots (•••) menu associated with the specific activity.
  • Select the "Cancel Registration" option.


Step 3: Submitting a Cancellation Request

  • A modal window titled "Cancel Registration" will appear.
  • Read the information provided to understand that providers review cancellation requests individually.
  • If you have specific details to include or reasons for the cancellation, enter them in the comments section (this is optional).
  • Click the “Request Cancellation” button to proceed.
Request a cancellation on Enrichment.kids

Step 4: Cancellation Request Confirmation

  • Upon submitting the request, a confirmation modal will appear.
  • This confirmation ensures that your request has been sent to the activity provider.
  • You will receive a notification via email once the provider processes the cancellation.
Cancellation request successful

What Happens After You Request a Cancellation?

  • The activity provider will receive your cancellation request.
  • The provider will review the request in accordance with their cancellation and refund policy.
  • The provider will manually process the cancellation and issue any applicable refunds.
  • Refunds, partial or full, will depend on the specific policy of the activity.

Need Further Assistance?

If you require additional help or have questions about the cancellation process:

  • Follow up directly with the activity provider using the contact information provided.

Conclusion

We at Enrichment.kids hope this guide facilitates a smooth cancellation process. While we leave the specifics of cancellations to the providers to accommodate their unique policies, we remain committed to ensuring that your experience with managing your child's activities is as seamless as possible.


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