If your plans change after you register, you can ask the provider to move your registration to another session of the same activity, or to cancel it. Both start from the registration's card on your dashboard, and the provider decides every request.

Starting a request

1. Sign in to Enrichment.kids and open your dashboard.
2. Find the registration you want to change.
3. Click Manage on its card, then Cancel or transfer.

The window that opens shows the other sessions you can move to first, with a link to cancel instead. If there are no sessions to move to, it goes straight to cancelling.

Moving to another session

You'll see the sessions of the same activity that you can move to without anything else changing. A session is listed when it:

• costs the same as what you registered for;
• has the same age, grade and other participant requirements;
• hasn't started yet; and
• has a spot open.

1. Choose the session you'd like.
2. Add a note for the provider if you like. It's optional.
3. Click Request transfer.

While you wait

• Your current registration stays exactly as it is until the provider approves the move.
• The spot in the new session isn't held for you. If it fills before the provider answers, they may offer a different session or get in touch.

When the provider answers

• Approved: you'll get a "Registration moved" email, and your dashboard shows the new session. Nothing about your payment changes.
• Declined: you'll get an email with the provider's reason, and your registration stays where it was.

Cancelling a registration

1. In the same window, click Cancel the registration instead. (If there were no sessions to move to, you'll already be here.)
2. Add any comments for the provider. They're optional and shared with the provider.
3. Click Request cancellation.

The provider reviews each cancellation request against their own cancellation policy, which is shown on the activity's page. Whether you receive a refund, and how much, depends on that policy. The provider will usually email you once they have processed your request. If a refund is issued, it usually appears on your original payment method within 5 to 10 business days, depending on your bank.

If you had already asked to move to another session, asking to cancel withdraws that transfer request.

If your cancellation request was not approved

A registration can only be the subject of one cancellation request. If the provider didn't approve yours, the card offers Transfer to another session instead, so you can still ask to move to a different date. For anything else, contact the provider directly.

FAQ

Will moving to another session cost more or less?
No. Only sessions at the same price are offered, so your payment stays the same.

Is my spot in the new session saved while I wait?
No. Your current spot is kept until the provider answers, but the new one is open to anyone until the provider approves the move.

The session I want isn't in the list. Why?
It costs a different amount, has different participant requirements, has already started, or is full. Contact the provider directly; they may be able to help.

Can I change my mind after sending a request?
Yes, until the provider answers. Use Withdraw on a transfer request or Undo on a cancellation request, on the registration's card.

How do I reach the provider?
Their email and phone number are in the Contact section of your registration's card, and in the emails you receive about your request.

Can I transfer to a different activity?
Not by request. Transfer requests are for other sessions of the same activity. Contact the provider if you'd like to discuss something else.