The Payout Report is where you reconcile your bank deposits from Enrichment.kids to the individual registrations and refunds that make them up. This article explains how to read the report, what each section means, and how to handle the one area that confuses most providers: how refunds appear on the page.

Access it from the provider dashboard at Finance > Payout Report.

Stripe deposits a lump sum into your bank account on a regular schedule (typically every two business days, sometimes longer over holidays and weekends). The Payout Report breaks each of those deposits down into the specific order items that funded it, so you can:

• Match a bank deposit to the registrations that produced it.
• Confirm a specific sale or refund is included in a specific payout.
• Reconcile your monthly numbers against your bank.

If you need a transaction-by-transaction view that isn't organized by payout, use the Sales Report instead. The two reports show overlapping data from different angles.

The card above the payout list shows three live values:

• Current balance — the total amount currently held on your behalf (available plus pending). This is money you've earned but that hasn't been deposited to your bank yet.
• Next payment (estimated) — the amount of the next expected deposit. This is hidden when there's nothing in motion.
• Next payment date (estimated) — when that deposit is expected to land. Only shown once a payout has been scheduled.

These numbers refresh every time you load the page. If your bank shows a deposit that isn't reflected here, give the report up to 24 hours to catch up — see When new payouts appear below.

Each row in the main list is one payout to your bank. Collapsed, you see:

• Arrival date — when the deposit was sent to your bank.
• Status — paid, in transit, pending, or failed.
• Payout ID — starts with po_. Selectable so you can copy it for support tickets or your accountant. Hidden on mobile.
• Net amount — the dollar figure that hit your bank account. Negative payouts (rare — happen when refunds exceed sales in a period) are shown in red.

Expanding a row reveals a line-item table showing the sales and refunds that compose the payout:

• Order #, Order Item # (clickable to open the participant roster), Listing, Session, Participant, Customer Email, Net, Type.
• Sale rows show your net payout for that registration — the customer's payment minus fees.
• Refund rows show the amount that was pulled back from your balance to fund the refund (styled in muted italics).

At the bottom of each expanded payout is a totals row. That total matches the deposit on your bank statement. It is the authoritative reconciliation number.

This is the part that trips providers up most often.

When you issue a standard refund, the refund line on the Payout Report shows the full refund amount, and the totals row reflects it cleanly. Nothing surprising.

When you issue a full refund override (refunding the customer including fees), the report shows only the portion of the refund that came out of your balance — not the full amount the customer received. The fee portion you absorbed is billed separately as a charge against your saved payment method; that charge does not flow through this report.

Worked example. A customer paid $100 for a session and you issue a full refund override:

• Customer receives $100 back on their card.
• Your balance is debited $95.05 (the amount you originally received).
• The platform separately charges your saved payment method $4.95 for the fee portion.
• The Payout Report shows the $95.05 transfer reversal, not the $100 customer refund.

This is intentional. The $4.95 fee charge already shows up on your billing history as Full Refund Fee Recovery. If the Payout Report also showed the full $100, you'd double-count the fee portion when reconciling. Showing only the transfer reversal keeps your payout view matching your actual balance movement.

To see your full refund picture, combine the Payout Report (transfer reversals) with your Billing history (fee-recovery charges).

Date range: Last 30 days (default), Last 90 days, Last 12 months, This year, All time. Your selection is remembered on this browser.

Export All: downloads a CSV of every payout in the current filter, with the line items expanded into rows. Each row includes the payout's date, ID, and status alongside the order item details, so you can pivot or filter in Excel without losing the payout grouping.

Payouts are synced from our payment processor once a day at 6:00 AM Pacific. There can be up to a 24-hour delay between when a payout is issued and when it appears in this report. If your bank shows a deposit that isn't yet in the Payout Report, wait until the next morning before raising it as an issue.

If a payout still isn't appearing after that, contact [email protected] with the deposit date and amount as they appear on your bank statement, and we'll look into it.

Why is my bank deposit smaller than my Sales Report total for the same period?
The Sales Report shows transaction amounts (what customers paid). The Payout Report shows what was actually deposited to your bank, which is the net payout amount after fees. They are different views of the same money. Use the Payout Report's totals row to match your bank deposit.

The total on a payout doesn't match the deposit on my bank statement. What do I do?
This is rare. First check that you're looking at the right payout — payouts are listed by arrival date, and very small banks occasionally post a deposit a business day later than the arrival date shown here. If the amounts still don't reconcile after accounting for date alignment, contact [email protected] with the payout ID (the po_xxx value) and your bank's record, and we'll investigate.

Can I see payouts older than 12 months?
Yes — use the "All time" filter. The data goes back to when your account began processing payments on Enrichment.kids.

What does a negative payout mean?
Negative payouts (debits from your account) happen when refunds in a period exceed sales. They are real bank-account debits. The Payout Report displays these in red so they're easy to spot.

I see a payout marked "failed." What do I do?
A failed payout means your bank was unable to accept the deposit, usually because of an issue with the bank account on file. Visit your Org Settings, click on "Manage Payout Settings," update your payout method, and the payout will retry. The corresponding amount stays in your balance until it's resolved.

Where do I find a specific order item's payout?
Easier from the other direction: open the Sales Report, find the order item, and look at the Deposit ID and Deposit Date columns. Then open the matching payout in the Payout Report.