Policies are short statements you attach to a listing so customers know your terms before they register: how you handle cancellations, your program rules, and any automatic discounts you offer. They appear on the listing's public page. You manage them from Policies in the dashboard sidebar and attach them under Listings > (your listing) > Program policies.

Two rules to know first

• Every listing must post a cancellation policy. This is a platform rule. A listing's Program policies cannot be saved without one, and it is shown publicly on the listing page.
• Policies are communication, not enforcement. Enrichment.kids displays your policies; it does not apply them. Nothing refunds, blocks, or charges a customer because of what a policy says. When a customer asks to cancel, you decide what to do based on your policy and issue any refund yourself. See Processing Refunds & Cancellations.

The two discount types are the exception: they are applied automatically at checkout. Their descriptions still only inform the customer; the discount itself comes from the percentage you set.

Waivers do not belong in a policy. A policy is text on a page; nobody signs or agrees to it. Anything a customer must agree to, sign, or answer -- a liability waiver, a medical release, a photo release -- goes in a required form. See Adding a waiver.

Policy types

Policies live in a library, so you write each one once and attach it to every listing it applies to.

Creating and attaching a policy

1. Go to Policies and click Add policy.
2. Choose the Policy type and enter a Policy name. The name is the heading customers see.
3. For a discount, enter the Discount amount as a percentage.
4. Write the Policy description -- the text customers read -- and save.
5. Open the listing, go to Program policies, pick the policy from the dropdown, use + Add another policy for more, and save.

You can also create a policy without leaving the listing: choose + Create new policy in the dropdown. To take a policy off a listing, remove it there and save; it stays in your library.

A good cancellation policy answers three questions: when a customer gets a full refund, whether there is a partial-refund window, and when refunds stop. For example: "Full refund 14 or more days before the start date. 50% refund 7 to 13 days before. No refund within 7 days of the start date."

Sibling discount

Applies when 2 or more participants are registered for the same session in one order. Each of those registrations gets the percentage off. The customer does not enter a code.

• Two participants on the same drop-in date of a session qualify. Two participants on different drop-in dates do not.
• Participants who choose different price tiers of the same session still qualify.
• Two participants in two different sessions do not qualify for the sibling discount (see the multi-session discount instead).

Multi-session discount

Applies when the same participant is registered for 2 or more different sessions of the same listing in one order -- for example, one child in Week 1 and Week 2 of your summer camp. Each of that participant's sessions gets the percentage off.

• Only that participant's registrations are discounted. A second child in a single session pays full price unless another discount applies.
• Drop-in dates never count toward the discount and never receive it.
• Two price tiers of the same session count as one session.
• Sessions from two different listings do not combine.
• The discount shows in the cart once the customer has chosen a participant for each registration.

How discounts stack

A listing can offer both discounts, and a customer can also use a discount code. All of them can apply to the same registration. They are applied in this order, each one to the price left after the one before:

1. Discount code
2. Sibling discount
3. Multi-session discount

Because each discount is taken from what is left, the percentages compound rather than add up: three 10% discounts take 27.1% off, not 30%.

Example. Two children each register for Week 1 and Week 2 of a $100-per-week camp, using a 10% discount code. The listing offers a 10% sibling discount and a 10% multi-session discount. Every one of the four registrations qualifies for all three:

The order total is $291.60 for four registrations. A registration's price never goes below $0.00. Your fees are calculated on the discounted price.

FAQ

Will my cancellation policy refund customers automatically?

No. It states your terms. You review each cancellation request and issue any refund yourself.

Can I put my waiver in a general policy?

No. Customers read policies but do not sign them. Put a waiver in a required form so each customer completes it at registration. See Adding a waiver.

A customer registered one week last month and a second week today. Do they get the multi-session discount?

No. Both discounts count only the registrations in a single order. Earlier purchases do not count toward them.

Why doesn't my customer see the multi-session discount in the cart yet?

It appears once they choose a participant for each registration. Until then, the cart cannot tell whether the same child is taking more than one session.

Can a listing have two sibling discounts, or two multi-session discounts?

No. A listing can have at most one of each. It can have one of each at the same time.

What happens if I change a discount after customers have paid?

The new percentage applies to new orders only. Paid orders keep the discount they received at checkout, and your reports show what was actually charged.

What happens if I edit a policy's text?

The new text shows on the listing right away, for every listing the policy is attached to. Customers who already registered saw the earlier version, so for a significant change to your cancellation terms, consider creating a new policy and keeping the old one for your records.

Related

• Processing Refunds & Cancellations
• Creating and Managing Discount Codes
• How to Make a Registration Form
• Setting Up a Listing with the Wizard
• Tiered Pricing